Business Service Design course takes you through the four key strands of thinking leading to innovative, customer-centric business change: Systems Thinking, Service Thinking, Design Thinking and Lean Thinking. The course discusses...

Being able to engage with and manage stakeholders is important for anyone in business and is a particularly key skill for project managers, business analysts and IS consultants. Our Stakeholder...

Despite the fundamental principles of requirements engineering being relatively well-defined, ‘poor requirements’ are regularly held up as the reason for project failures. Experienced business analysts know that this can be...

Requirements Engineering is an essential business analysis skill. Being able to pinpoint your consumers’ expectations for a newly introduced or modified existing product is key to the success of the...

Using the structure of the business analysis process model, this course will introduce you to some of the most important techniques that, as a Business Analyst, you’ll need to know....

On this Modelling Business Processes course, you, the business analyst, are provided with the framework, skills and techniques you need to enable you to successfully model business processes and deliver...

The Design Thinking course covers the underlying principles of design thinking. It brings design thinking strategies and techniques to life by applying them to a range of real life scenarios. Delegates...

Customer Experience (CX) Analysis is critical to business success. It looks in depth at the customer experience, and how an organisation can transform its existing processes to offer engaged, responsive...