Business Service Design
Детайли за курса:
- 4 дни
- Цена на курса 1330 лв. + ДДС.
- не сертификационен курс

Introduction to Business Service Design
- Rationale for business service design
- Thinking approaches
- Systems thinking
- Service thinking
- Design thinking
- Lean thinking
- Business service design and business strategy
Systems Thinking
- Classes of system
- Characteristics of systems
- Emergent properties
- Underlying rationale
- Reductionist vs systems thinking
- Adaptive systems
- Holistic view
- People, Organisation, Processes, Information and Technology
- Business Model Canvas
Service Thinking
- Service science
- Goods-dominant logic
- Service-dominant logic
- Definition of service
- Service, value propositions and customer experience
- Co-creation of value
- Service ecosystems
- Service blueprints
- Value streams
Design Thinking
- Framework for design thinking
- Design thinking in context
- Design thinking double diamond
- Divergent thinking
- Convergent thinking
- Design thinking techniques
- Customer centricity
- Customer empathy mapping
- Customer journey mapping
- Service blueprint
Lean Thinking
- Quality management
- Quality control and quality assurance
- SIPOC
- Kaizen
- Identification of waste (Muda)
- TIMWOODS
- 5 whys
- Identification of overburden (Muri)
- Utilisation, load and capacity
- Identification of unevenness (Mura)
- Visual management
- WIP
- Lean improvement lifecycles
- PDCA
- PDSA
- DMAIC
Organisation Agility
- Domains of agility
- Elements of organisational agility
- Mindset
- Motivation
- Customer-focus
- Capability
- Organisational culture
- The organisational iceberg
- The cultural web