BCS Stakeholder Engagement

Understanding stakeholders – 2.5 hours

• Analysing stakeholders
• Stakeholder planning
• Stakeholder perspectives

Communication – 1.5 hours

• The communication process
• Barriers to communication
• Active listening

Working with stakeholder groups – 1 hour

• Group development process
• Learning styles

Facilitated workshops – introduction – 2 hours 

• The benefits of facilitated workshops
• Main workshop roles – facilitator, scribe, participants, sponsor
• Stages of a workshop
• Workshop preparation
• Conduct of the workshop
• Facilitation techniques
• Adaptability in the workshop

Rapport – 1.5 hour

• Rapport defined
• Making an impact
• Building rapport
• Body language

Creative problem solving – 2.5 hours 

• A model for creative problem solving
• Techniques for generating ideas
• Rich pictures
• Mind-maps
• Fishbone diagrams
• Stimulating creative thinking
• Edward de Bono’s ‘Six Thinking Hats’

Managing expectations – 1 hour 

• Sources of expectations
• Controllable expectation creators
• Uncontrollable expectation creators
• Process for managing expectations

Negotiation – 2 hours

• Negotiating positions
• Principled negotiation approach
• The people problem
• Principled negotiation stages – interests, options, criteria
• Blocks to creative options in negotiation
• Integrative and distributive negotiation

Managing conflict – 1 hour

• The difference between negotiation and conflict situations
• Root causes of conflict – goals, judgements, values
• Options for conflict resolution
• Conflict resolution process
• Handling conflict

Изпитът e Multiple choice questions  формат и е наличен в изпитните центрове на Pearson Vue и като Remote proctoring.  И в двата случая е необходимо да имате 26 верни отговора от 40 възможни, за да вземете изпита. Времетраенето е  90 минути + 23 минути добавено време за non-native English speakers.