BCS Modelling Business Processes
Детайли за курса:
- 3 дни
- Цена на курса 1100 лв. + ДДС. Цена на изпита remote proctoring 550 лв. + ДДС
- BCS Business Analysis
Дати:

The organisational view
- The business environment
- Types of customer
- Value chain analysis and value propositions
Modelling business processes
- ‘As is’ business process models
- Business events and business rules
- Timescales
Analysing tasks
- Identifying tasks
- Documenting tasks
- Defining steps in the task
- Decisions and business rules
Human aspects of performance
- Support required
- Standards
- Skill requirements
- Feedback and consequences
Managing and measuring processes
- Organisation vs. customer expectations
- Customer value expectations
- Departmental and process measures
Process improvement and redesign
- ‘To be’ business process models
- Process problems:
- Process disconnects
- Handoffs and delays
- Lack of IT support
- Process redesign patterns
- Re-engineering
- Simplification
- Value-added
- Automation
Implementation issues
- Organisation design
- People issues
- Procedure design
- Managing change
IT support for business processes
- Defining IT requirements from process models
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