BCS Modelling Business Processes
Детайли за курса:
- 3 дни
- Цена на курса 1100 лв. + ДДС. Цена на изпита remote proctoring 550 лв. + ДДС
- BCS Business Analysis
Дати:
За кого е курсът
Business Analysts, project managers, business change managers and anyone who requires a practical understanding of hierarchical business process modelling. Modelling Business Processes is also a Specialist Practitioner module on the BCS (ISEB) International Diploma in Business Analysis.
Програма на курса
The organisational view
- The business environment
- Types of customer
- Value chain analysis and value propositions
Modelling business processes
- ‘As is’ business process models
- Business events and business rules
- Timescales
Analysing tasks
- Identifying tasks
- Documenting tasks
- Defining steps in the task
- Decisions and business rules
Human aspects of performance
- Support required
- Standards
- Skill requirements
- Feedback and consequences
Managing and measuring processes
- Organisation vs. customer expectations
- Customer value expectations
- Departmental and process measures
Process improvement and redesign
- ‘To be’ business process models
- Process problems:
- Process disconnects
- Handoffs and delays
- Lack of IT support
- Process redesign patterns
- Re-engineering
- Simplification
- Value-added
- Automation
Implementation issues
- Organisation design
- People issues
- Procedure design
- Managing change
IT support for business processes
- Defining IT requirements from process models
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Изпит
Изпитът е наличен в два формата – писмен и multiple choice questions, и при двата формата е затворена книга.
Писменият изпит е подходящ само за присъствена форма на обучение.
Multiple choice questions форматът е наличен в изпитните центрове на Pearson Vue и като Remote proctoring. И в двата случая е необходимо да имате 25 верни отговора от 40 възможни, за да вземете изпита. Времетраенето е 60 минути + 15 минути добавено време за non-native English speakers.
