BCS Modelling Business Processes

The Context for Modelling Business Processes

• The purpose and benefits of business process modelling:
  • Benefits for customers.
  • Benefits for business staff.
  • Benefits for the organisation.
• The three levels of the business process hierarchy:
  • Enterprise level.
  • Event-response level.
  • Actor-task level.
• Process versus functional view of an organisation:
  • Organisation chart.
  • Enterprise level process.

Modelling at the Enterprise Level

• Interpreting the organisational model of business process:
  • Porter’s value chain.
  • Value proposition.
  • SIPOC
  • Harmon’s Organisational Model.
• Value proposition attributes:
  • Product/service.
  • Customer relationship.
  • Image and reputation.

Modelling at the Event-Response Level 

• Developing the business process model.
• The Unified Modelling Language (UML) activity diagram notation.
• Types of business event:
  • External.
  • Internal.
  • Time-based.
• Process performance measures:
  • Financial.
  • Customer experience.
  • Process efficiency.

Modelling at the Actor-Task Level

• Constructing a task description
• Documenting the steps and business rules within a task:
  • UML activity diagram notation.
  • Structured English.
  • Use case descriptions.

Improving Business Processes

• Applying business process improvement patterns.
• Challenging business rules and assumptions when improving or automating business processes.
• Identifying the areas of a business process that may contribute to unsatisfactory performance.
• Analysing ‘as is’ and ‘to be’ business process models.

Managing and Implementing Change

• • Introducing a new process design:
    • People, Organisation, Process, Information, Technology (POPIT™).
  • Implementation strategies for implementing business change.

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