BCS Business Analysis Service Delivery
Детайли за курса:
- 3 дни
- Цена на курса 639 EUR + ДДС. Цена на изпита remote proctoring 435 EUR + ДДС
- BCS Business Analysis
Дата:
За кого е курсът
BCS Business Analysis Service Delivery course is for anyone who wants to create an effective business analysis service framework and build and lead a thriving business analysis service. It’s ideal for senior business analysts, BA managers, customer journey managers and business change leaders.
Програма на курса
Overview of the BA Service
- BA Service concept and structures
- The BA Service Framework
- Value and value propositions
Recruitment strategy and succession planning
- Business analyst recruitment pipelines
- The career pathway for business analysts
- The succession planning process
Enabling high performing BA teams
- The T-shaped professional and skill development frameworks
- Communities of practice
- Fixed and growth mindsets
- Performance management tools and techniques
Standards, templates and support tools
- Creating and using standards and templates
- Categories of support tool
- Support tool maturity levels and use
Leading and operating a BA Service
- The BA leader skills and tools
- Leadership frameworks and models
- BA Service and resource demand management
BA Service customers
- Customer categories and service dimensions
- The iceberg culture model
- The BA Service Charter
BA Service quality
- Service maturity and assessment models
- The quality management lifecycle and techniques
- Performance management and measurement
Изпит
Изпитът e Multiple choice questions формат и е наличен в изпитните центрове на Pearson Vue (код BASD) и като Remote proctoring. И в двата случая е необходимо да имате 26 верни отговора от 40 възможни, за да вземете изпита. Времетраенето е 90 минути + 23 минути добавено време за non-native English speakers.
