A4Q Business Service Architecture
Детайли за курса:
- 3 дни
- Цена на курса 639 EUR + ДДС. Цената на изпита, ако се закупи заедно с курса, е 190 EUR +ДДС.
- A4Q Service Designer qualification
За кого е курсът
The Business Service Architecture course is for Business Service Designers (including Business Designers and Service Designers) Business Analysts, Business Architects, Enterprise Architects, Business Engineers, Product Owners, Product Managers.
Програма на курса
- Enterprise ecosystem
- Ecosystem and service systems concepts
- Ecosystem ownership and accountability
- Service system roles and responsibilities
- Service orientated business architecture
- Elements of a service architecture
- Service requirements
- Service architecture elements
- Service architecture blueprints
- Activity analysis and modelling
- Model and analyse service activities
- SIPOC
- Value stream diagram
- Business use case diagram
- Service Blueprint
- Gaps model of service design
- Model and analyse service activities
- Capability analysis and modelling
- Business capabilities and business capability modelling
- Components required to establish a capability
- Link between capabilities and service activities
- Ecosystem analysis and modelling
- Key ecosystem analysis concepts
- Modelling the ecosystem levels
- Service performance
- Balanced Scorecard
- Net Promoter Score
- Service performance measures and the service value proposition
- Service improvement and maintenance
- Current and target state service architectures
- Drivers for ecosystem change
Изпит
During this three day course you’ll receive all the training you need to prepare for the A4Q Certificate in Business Service Architecture examination. The examination for this certificate lasts for 60 minutes and consists of 40 scenario-based multiple-choice questions. 25% additional time for non native English speakers.
The pass mark is 26/40 or 65%. A pass means you’re another step closer to achieving the A4Q Certified Service Designer Award.
The exam is taken remotely using the iSQI online exam proctoring service.
The Syllabus can be downloaded here: A4Q Business Service Architecture Syllabus
