07-09.01.2025 - A4Q Business Service Design - присъствено обучение
Детайли за курса:
- 3 дни
- Цена на курса 1250 лв. + ДДС. Цената на изпита не е включена.
- 07/01/2025 - 09/01/2025
Business Service Design course takes you through the four key strands of thinking leading to innovative, customer-centric business change: Systems Thinking, Service Thinking, Design Thinking and Lean Thinking.
The course discusses how these four strands of thinking are interconnected and how they collectively support effective business change. You will develop an understanding of how to apply key business service design techniques.
The Business Service Design course forms one part of Service Design training programme which includes courses on CX Analysis and Design Thinking. It is one of the mandatory modules for the new internationally recognised A4Q Service Designer qualification.
Business Service Design (a 3-day course)
Course Content
- The 4 core thinking approaches of Business Service Design:
- Systems thinking
- Service thinking
- Design thinking
- Lean thinking
- Business Service Design and business strategy execution
- Systems thinking practices and techniques including:
- The classes and characteristics of systems
- Reductionist thinking
- POPIT™
- Business Model Canvas
- Business System Diamond
- Service thinking principles and concepts including:
- Value co-creation
- Resource integration
- Service systems and service ecosystems
- Value propositions and value streams
- The gaps model of service quality
- Design thinking concepts and techniques including:
- The Design thinking Double Diamond
- Service safari
- Customer journey mapping
- Lotus Blossom technique
- Scenario analysis and prototyping
- Lean thinking principles and concepts including:
- Quality control and quality assurance
- SIPOC
- Kaizen
- Waste identification techniques
- Lean improvement lifecycles: PDCA, PDSA and DMAIC
- Organisational agility definition, elements and domains
- Organisational culture and business agility
The Business Service Design course forms one part of Service Design training programme which includes courses on CX Analysis and Design Thinking. It is one of the mandatory modules for the new internationally recognised A4Q Service Designer qualification.
During this three-day course you’ll receive all the training you need to prepare for the examination leading to the A4Q Certificate in Business Service Design. This is one of the mandatory modules for the new internationally recognised A4Q Service Designer qualification.
All delegates attending a classroom, virtual classroom or online course, sit the examination (ratified by global certification body iSQI) remotely using an online proctoring service. This examination consists of 40 multiple-choice questions with a pass mark of 26/40.
The Syllabus can be downloaded here: A4Q Business Service Design Syllabus
The Sample Exam can be downloaded here: A4Q Business Service Design Sample Exam
