11-12.03.2024 - BCS Stakeholder Engagement - присъствен курс

Детайли за курса:

  • 2 дни
  • Цена на курса 1000 лв. + ДДС. Цена на изпита remote proctoring 790 лв. + ДДС
  • 11/03/2024 - 12/03/2024
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Being able to engage with and manage stakeholders is important for anyone in business and is a particularly key skill for project managers, business analysts and IS consultants.

Our Stakeholder Engagement course covers all the essential frameworks and principles you’ll need to know in order to become an expert in engaging your stakeholders. This includes working with stakeholder groups, creative problem solving, managing conflict and much, much more.

Presented to you by one of the expert training consultants pictured below, each member of our Stakeholder Engagement training team bring their substantial practical experience to the programme.

За кого е курсът
Business analysts, project managers, business change practitioners and anyone in business who needs to engage with and manage stakeholders. Stakeholder Engagement is also a People Skills module on the BCS (ISEB) Advanced Diploma in Business Analysis.
Програма на курса

Understanding stakeholders – 2.5 hours

  • Analysing stakeholders
  • Stakeholder planning
  • Stakeholder perspectives

Communication – 1.5 hours

  • The communication process
  • Barriers to communication
  • Active listening

Working with stakeholder groups – 1 hour

  • Group development process
  • Learning styles

Facilitated workshops – introduction – 2 hours 

  • The benefits of facilitated workshops
  • Main workshop roles – facilitator, scribe, participants, sponsor
  • Stages of a workshop
  • Workshop preparation
  • Conduct of the workshop
  • Facilitation techniques
  • Adaptability in the workshop

Rapport – 1.5 hour

  • Rapport defined
  • Making an impact
  • Building rapport
  • Body language

Creative problem solving – 2.5 hours 

  • A model for creative problem solving
  • Techniques for generating ideas
  • Rich pictures
  • Mind-maps
  • Fishbone diagrams
  • Stimulating creative thinking
  • Edward de Bono’s ‘Six Thinking Hats’

Managing expectations – 1 hour 

  • Sources of expectations
  • Controllable expectation creators
  • Uncontrollable expectation creators
  • Process for managing expectations

Negotiation – 2 hours

  • Negotiating positions
  • Principled negotiation approach
  • The people problem
  • Principled negotiation stages – interests, options, criteria
  • Blocks to creative options in negotiation
  • Integrative and distributive negotiation

Managing conflict – 1 hour

  • The difference between negotiation and conflict situations
  • Root causes of conflict – goals, judgements, values
  • Options for conflict resolution
  • Conflict resolution process
  • Handling conflict
BCS Professional Certificate in Stakeholder Engagement

Изпитът e Multiple choice questions  формат и е наличен в изпитните центрове на Pearson Vue и като Remote proctoring.  И в двата случая е необходимо да имате 26 верни отговора от 40 възможни, за да вземете изпита. Времетраенето е  90 минути + 23 минути добавено време за non-native English speakers.