13-15.12.2021 - BCS Modelling Business Processes – виртуален курс
Детайли за курса:
- 3 дни
- Цена на курса 1100 лв. + ДДС. Цена на изпита remote proctoring 550 лв. + ДДС
- 13/12/2021 - 15/12/2021
On this Modelling Business Processes course, you, the business analyst, are provided with the framework, skills and techniques you need to enable you to successfully model business processes and deliver process improvements. As with all AssistKD practitioner courses, you’ll use a realistic case study to practise the key techniques learned, including modelling an organisation, analysing tasks and managing and measuring processes.
We’ll also cover other important, related issues such as human performance and process measurement, as well as theoretical concepts that are supported by detailed case studies. It’s the perfect opportunity for you to apply your knowledge to both AS-IS and TO-BE process models.
Presented to you by one of the expert training consultants pictured below, each member of our Modelling Business Processes training team bring their substantial experience of business analysis projects and application of process modelling techniques to the programme.
The organisational view
- The business environment
- Types of customer
- Value chain analysis and value propositions
Modelling business processes
- ‘As is’ business process models
- Business events and business rules
- Identifying tasks
- Documenting tasks
- Defining steps in the task
- Decisions and business rules
Human aspects of performance
- Support required
- Skill requirements
- Feedback and consequences
Managing and measuring processes
- Organisation vs. customer expectations
- Customer value expectations
- Departmental and process measures
Process improvement and redesign
- ‘To be’ business process models
- Process problems:
- Process disconnects
- Handoffs and delays
- Lack of IT support
- Process redesign patterns
- Organisation design
- People issues
- Procedure design
- Managing change
IT support for business processes
- Defining IT requirements from process models
©Assist Knowledge Development Ltd.
Изпитът е наличен в два формата – писмен и multiple choice questions, и при двата формата е затворена книга.
Писменият изпит е подходящ само за присъствена форма на обучение.
Multiple choice questions форматът е наличен в изпитните центрове на Pearson Vue и като Remote proctoring. И в двата случая е необходимо да имате 25 верни отговора от 40 възможни, за да вземете изпита. Времетраенето е 60 минути + 15 минути добавено време за non-native English speakers.