25-27.08.2025 - BCS Business Analysis Service Delivery - присъствен курс
Детайли за курса:
- 3 дни
- Цена на курса 1250 лв. + ДДС. Цена на изпита remote proctoring 790 лв. + ДДС
- 25/08/2025 - 27/08/2025
Behind every high performing business analysis service is an effective BA leader. Aimed at business analysts, customer journey managers, project and business managers and business change leaders, AssistKD’s Business Analysis Service Delivery course equips you with the skills, understanding, concepts and techniques you need to build, lead and sustain a thriving and successful business analysis service with confidence. Topics include resourcing strategy, recruitment, practice standards, performance management, support tools and ensuring service quality.
This course was developed by Debra Paul and Christina Lovelock, authors of the bestselling BCS book: Delivering Business Analysis: The BA Service Handbook. It is presented by one of the expert training consultants pictured below, each of whom has substantial experience of leading a business analysis service.
Overview of the BA Service
- BA Service concept and structures
- The BA Service Framework
- Value and value propositions
Recruitment strategy and succession planning
- Business analyst recruitment pipelines
- The career pathway for business analysts
- The succession planning process
Enabling high performing BA teams
- The T-shaped professional and skill development frameworks
- Communities of practice
- Fixed and growth mindsets
- Performance management tools and techniques
Standards, templates and support tools
- Creating and using standards and templates
- Categories of support tool
- Support tool maturity levels and use
Leading and operating a BA Service
- The BA leader skills and tools
- Leadership frameworks and models
- BA Service and resource demand management
BA Service customers
- Customer categories and service dimensions
- The iceberg culture model
- The BA Service Charter
BA Service quality
- Service maturity and assessment models
- The quality management lifecycle and techniques
- Performance management and measurement
Изпитът e Multiple choice questions формат и е наличен в изпитните центрове на Pearson Vue (код BASD) и като Remote proctoring. И в двата случая е необходимо да имате 26 верни отговора от 40 възможни, за да вземете изпита. Времетраенето е 90 минути + 23 минути добавено време за non-native English speakers.
